Cancellation Policy

Our Commitment

At Santiago Transfer Tours, we understand that travel plans can sometimes change unexpectedly. We have designed our cancellation policy to be as fair and clear as possible for our valued clients. Please read the following terms carefully.

Cancellation by the Client

To cancel a confirmed booking, you must notify us directly via WhatsApp or email. The time of cancellation will be based on when we receive your message.

• Full Refund (Free Cancellation): A 100% full refund of any deposit made will be provided if you cancel your tour or transfer **at least 48 hours** before the scheduled pickup time.
• Cancellations Within 48 Hours: For cancellations made **less than 48 hours** before the scheduled pickup time, any deposit made may be non-refundable. For services paid in full, a partial refund may be considered on a case-by-case basis, depending on the circumstances.
• "No-Show": If you fail to appear at the designated pickup location at the scheduled time without any prior notification, this will be considered a "no-show." No refunds will be issued for no-shows, and the full amount of the booked service may be charged.

Cancellation by Santiago Transfer Tours

We reserve the right to cancel or alter a tour or transfer for reasons beyond our control. This includes, but is not limited to:

• Unsafe weather conditions (e.g., hurricanes, tropical storms).
• Natural disasters or other force majeure events.
• Government advisories or restrictions that prevent the service from operating safely.

In the unlikely event that we must cancel your booking, we will notify you as soon as possible and offer you the choice of either a 100% full refund of all payments made or rescheduling the service for another available date at no additional cost.

Flight Delays (For Airport Transfers)

We track all incoming flights provided to us. If your flight is delayed, **you will not be penalized**. We will adjust your pickup time accordingly, and your driver will be waiting for you upon your arrival at no extra charge. It is the client's responsibility to provide the correct flight information.

How to Cancel a Booking

To request a cancellation, please contact us directly through one of the following methods:

• WhatsApp (Preferred Method for urgent requests): +1 (809) 491-6834
• Email: info@santiagotransfertours.com